Telehealth, short for "telecommunications health," refers to the use of digital communication technologies to deliver healthcare services remotely. It encompasses a broad range of technologies and services that facilitate virtual interactions between clients and healthcare providers. Telehealth is designed to overcome geographical barriers, improve access to health services, and enhance the efficiency of healthcare delivery.
At Back Be Nimble Wellness Collective, we offer Telehealth appointments for Individual and Couple Counselling Sessions. These virtual/online appointments are available by phone or video chat.
Our Registered Psychologist, Nathalie Mercier uses a secure video calling and client communication platform which affirms compliancy with security and privacy requirements of both provincial and federal legislation. This platform is integrated into the Jane practice management software used at Back Be Nimble Wellness Collective. Details for privacy and security compliances, as required by legislation in Alberta and Canada, are provided on the Jane web site. Your confidentiality is of the highest importance and all data is encrypted, any device/browser information is anonymous, and none of the video related data is stored. Video access is done securely through a web browser (or the Jane Online Appointments App if you are using an iPhone or iPad) on any computer or device with a camera and microphone. Step by step instructions are provided before your first appointment.
There are differences between in-person and virtual appointments which are included in the Informed Consent for Services which is provided to and reviewed with you when you book an appointment. Please note that Nathalie is only authorized to provide psychological services in Alberta. If you are out of the province at the time of your online/phone appointment, you must let Nathalie know prior to the appointment before the 24 hours late cancellation window or preferably schedule the appointment during a time you are residing/visiting within Alberta.
▪️ HOW TO BOOK YOUR TELEHEALTH APPOINTMENT ▪️
Telehealth appointments can be booked using our online booking site with Jane. Alternatively, you can give us a call at 780-466-0027.
▪️ PHONE APPOINTMENTS ▪️
Nathalie will call you at the scheduled time at the phone number provided when you booked the appointment.
▪️ ONLINE/VIDEO APPOINTMENTS ▪️
When you book your appointment you will receive an email confirmation with additional tips on how to join your session and test your device. You will also receive a link via email 30 minutes prior to your appointment time. This link will allow you to begin your online appointment and will take you to a secure "virtual" waiting room until Nathalie joins the appointment. For further details, see Jane's guide for How to Join Your 1:1 Online Appointment.
At Back Be Nimble Wellness Collective, we offer Telehealth appointments for Individual and Couple Counselling Sessions. These virtual/online appointments are available by phone or video chat.
Our Registered Psychologist, Nathalie Mercier uses a secure video calling and client communication platform which affirms compliancy with security and privacy requirements of both provincial and federal legislation. This platform is integrated into the Jane practice management software used at Back Be Nimble Wellness Collective. Details for privacy and security compliances, as required by legislation in Alberta and Canada, are provided on the Jane web site. Your confidentiality is of the highest importance and all data is encrypted, any device/browser information is anonymous, and none of the video related data is stored. Video access is done securely through a web browser (or the Jane Online Appointments App if you are using an iPhone or iPad) on any computer or device with a camera and microphone. Step by step instructions are provided before your first appointment.
There are differences between in-person and virtual appointments which are included in the Informed Consent for Services which is provided to and reviewed with you when you book an appointment. Please note that Nathalie is only authorized to provide psychological services in Alberta. If you are out of the province at the time of your online/phone appointment, you must let Nathalie know prior to the appointment before the 24 hours late cancellation window or preferably schedule the appointment during a time you are residing/visiting within Alberta.
▪️ HOW TO BOOK YOUR TELEHEALTH APPOINTMENT ▪️
Telehealth appointments can be booked using our online booking site with Jane. Alternatively, you can give us a call at 780-466-0027.
▪️ PHONE APPOINTMENTS ▪️
Nathalie will call you at the scheduled time at the phone number provided when you booked the appointment.
▪️ ONLINE/VIDEO APPOINTMENTS ▪️
When you book your appointment you will receive an email confirmation with additional tips on how to join your session and test your device. You will also receive a link via email 30 minutes prior to your appointment time. This link will allow you to begin your online appointment and will take you to a secure "virtual" waiting room until Nathalie joins the appointment. For further details, see Jane's guide for How to Join Your 1:1 Online Appointment.
- For Couple Counselling video appointments, each participant will receive a link to join the appointment. You can choose to join together on one device (by clicking on either link in either email) or separately on different devices. If you are joining in on separate devices, you simply click the link you received in your email on your preferred device. For further details, see Jane's guide for How to join and participate in your Group Online Appointment.
